The kind that leak revenue while everyone's busy.
Solving their root cause is why my projects pay for themselves:
I helped NAB save $1.2M by redesigning their Credit Card CX (here)
I created a Research Repository for Bupa that became a $6M asset.
I built an Enterprise Design team creating digital healthcare for 4.7M customers.
I helped Agencies win $2.3M worth of work in 12 months.
Today I help
CEOs to design systems that scale without adding headcount or friction
- turning silos of experts into a coordinated team. (Learn how)
CMOs to integrate AI, data, product and service design to transform CX and EX
- to deliver serious commercial impact. (Learn how)
Agencies win enterprise Service Design and CX work at scale
- then keep those clients for 10 years, not 3. (Learn how)
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Dan Bradley MAICD | Fractional Strategic Design Director | Perth / Melbourne / Sydney
0425 401 034 | hello@xen.global | LinkedIn
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We acknowledge the Traditional Custodians of the lands on which we work across Australia: the Whadjuk people of the Noongar Nation in Boorloo, the Wurundjeri Woi-wurrung and Bunurong Boon Wurrung peoples of the Eastern Kulin Nation in Naarm - and the Gadigal of the Eora Nation in Warrang. We pay our respects to their Elders past, present and emerging. Sovereignty was never ceded.